Ease of making appointments by phone *
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Appointment availability within a reasonable amount of time *
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Getting an appointment as soon as you wanted it *
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The efficiency of the check-in process *
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Waiting time in the reception area *
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Waiting time in the exam room *
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Keeping you informed if your appointment time was delayed *
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The courtesy of the person who took your call *
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The friendliness and courtesy of the receptionist *
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The caring concern of our nurses/medical assistants *
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The helpfulness of the people who assisted you with billing or insurance *
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Ease of scheduling surgery *
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Our Communication With You *
Your phone calls answered promptly *
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Getting advice or help when needed during office hours *
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Explanation of your procedure *
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Effectiveness of our health information materials *
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Our ability to return your calls in a timely manner *
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Your ability to contact us after hours *
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Your ability to obtain prescription refills by phone *
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Your Visit With Your Surgeon *
Willingness to listen carefully to you *
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Taking time to answer your questions *
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Amount of time spent with you *
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Explaining things in a way you could understand *
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Instructions regarding medication/follow-up care *
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How well your pain was controlled *
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The thoroughness of the examination *
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Courtesy with which the doctor took time to listen to you *
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Hours of operation convenient for you *
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Overall comfort *
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Adequate parking *
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Signage and directions easy to follow *
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Your Overall Satisfaction With *
The practice *
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The quality of care you received from your doctor *
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Would you recommend this practice to others? *
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Is there any way we can improve our services to you, please tell us about it:
More Information About You:
Your age *
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Are you *
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Were you being seen for *
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